GOOD TO KNOW

Frequently asked questions.

Clear answers about appointments, fees, insurance and the care available at Adjuvo Physiotherapy. Choose a topic below, or get in touch if your question is not covered.

Jump to: Booking & your visit · Fees & insurance · Treatment & online care · Golf & TPI · Contact & referrals

Booking & your visit

Do I need a GP referral?

You can usually book a private physiotherapy appointment directly. If you plan to use medical insurance, ask your insurer whether a referral or authorisation is required before booking.

Which appointment should I choose?

For a new concern, an initial physiotherapy assessment is usually a useful starting point. For golf-specific goals, compare the TPI screening options. If you are unsure, book a free introductory call.

Can I speak to someone before I book?

Yes. The free 15-minute introductory telephone consultation helps you discuss what you need and choose a sensible next step. It is an introduction, not a full clinical assessment. On the booking page, look under “Phone consultation” for “15 Minute FREE Telephone Consultation”.

What happens at my first physiotherapy appointment?

You will discuss your symptoms, relevant history, activity and goals. A physical assessment will focus on what matters to you. The findings and options will be explained, then you will agree a practical plan and whether a review would help.

Where are in-person appointments held?

The Wolverhampton-area clinic is at Heaths Health and Fitness, Bridgnorth Road, Wombourne, WV5 8AY. Please use the full address and check the location in your booking confirmation before travelling. See locations and directions.

What should I wear and bring?

Wear comfortable clothing that lets you move. Bring any relevant reports, discharge instructions or details of previous treatment if you have them. For an online appointment, have a camera-enabled device, a stable connection and space to move safely.

Can I bring someone or ask about access needs?

Please enter through the Heaths Health and Fitness entrance. If you use a wheelchair, contact the clinic directly before your appointment to discuss access arrangements. You can also ask about bringing a support person, parking or other facilities before you travel.

How do I book?

Select Book now and choose your service and time in the Halaxy booking form. If the embedded form is difficult to use, that page also links to the Halaxy booking page in a new tab.

Fees, cancellations & insurance

How much does an appointment cost?

The current self-pay fee for a 60-minute initial physiotherapy assessment is £60 and a 30-minute follow-up is £45. Golf, sports massage and online options have different prices and durations. See the full fees and booking page and confirm your selection in Halaxy.

How do I change or cancel an appointment?

Use the instructions in your booking confirmation or contact us as soon as you can. Appointments cancelled with less than 24 hours’ notice are charged 50% of the appointment fee. Missed appointments are charged 100%.

Can I use private medical insurance?

We are recognised by Bupa, AXA, Aviva, Vitality and WPA. Recognition does not mean that every policy, appointment or treatment is covered. Please check your own cover before booking.

What should I check with my insurer before booking?

Ask whether the exact service and appointment format are covered, whether you need a GP referral or pre-authorisation, how many sessions are allowed and whether an excess or benefit limit applies. Keep your authorisation details ready when arranging your appointment.

Will insurance cover a golf screen, injection, massage or online appointment?

Do not assume that physiotherapy cover extends to specialist or remote services. Ask your insurer about the specific appointment you intend to book and any provider requirements. For injection therapy, acupuncture and workstation assessment fees, contact us before deciding.

Treatment & online care

How many physiotherapy appointments will I need?

There is no fixed course that suits everyone. The number and spacing of reviews depend on the assessment, your goals and your response. Each follow-up should have a clear purpose and the plan can change as you progress.

Will I be given exercises or hands-on treatment?

Rehabilitation may involve exercises, changes to activity, advice and hands-on care where useful. You should understand why each part is recommended and have a plan that fits your circumstances. Hands-on treatment is not automatic.

Should I book physiotherapy or sports massage?

Choose a physiotherapy assessment if you have a new injury, unexplained symptoms or need a clearer assessment and rehabilitation plan. Sports massage offers focused hands-on care for muscular tension and comfort. You do not need to play sport to book it.

Will treatment be painful?

Your comfort and preferences matter. Tell us if an assessment or treatment is uncomfortable, and ask for an adjustment or pause at any point. The approach can be discussed and adapted with you.

Can I book an injection or acupuncture treatment directly?

Injection therapy needs a discussion and assessment of suitability before treatment can be agreed. Acupuncture may be considered within a physiotherapy plan, with your informed agreement. Contact us about the appropriate route and any separate fees.

What can an online assessment include?

An online appointment can include a discussion of symptoms, observation of relevant movement, advice and a rehabilitation review. It cannot provide hands-on examination or treatment. If in-person care is needed, we will explain the next step.

Golf & TPI

What is a TPI golf screening?

TPI stands for Titleist Performance Institute. A screen looks at the physical demands of your golf and relevant aspects of mobility, strength, balance and movement. It helps shape physical preparation or rehabilitation around your goals. See the golf service.

Which TPI appointment is right for me?

A Performance Screening is a 60-minute physical movement screen for golfers who want to understand strengths and areas to develop. A Medical Screening is a 90-minute appointment for golfers whose pain, injury or health history needs a more detailed clinical assessment. Ask on a free introductory call if you are unsure.

What is VALD testing?

Where it is available and relevant, VALD tools can add objective measures such as strength, balance or force to the assessment. The results are considered alongside your history and goals, and repeat testing may help compare progress over time. Ask which testing is appropriate for your appointment.

Is swing coaching included?

The focus is your physical capacity, assessment and rehabilitation. Technical swing coaching remains with your golf coach. Findings can help inform that work when useful.

Contact & referrals

Do you offer workstation assessments?

Yes. Workstation assessments can be discussed for individuals or organisations, including home working. The scope, format, reporting and fee are agreed before booking.

Can a clinician, golf coach or employer make an enquiry?

Yes. The professional referrals page explains the first step. Start with a brief enquiry and avoid sending detailed clinical records in the first message. Any sharing of relevant information can be agreed with the client’s permission.

How can I ask a question?

Use the contact form, call 07536 393070 or email info@adjuvophysiotherapy.com. Please keep an initial enquiry brief rather than including detailed health information. The Privacy Policy explains how information is handled.

PHYSIOTHERAPY, WITH YOU IN MIND

A clear next step starts here.

Book an appointment, or contact us to discuss where to start.